Big dictionary of business and management. 2014.
Internal customer — is a technical term used in management science.If one department, individual or process within an organization supplies another such within the same organization with goods, information or services then the latter is described as the internal… … Wikipedia
internal customer — UK US noun [C] ► HR, WORKPLACE an employee or department that uses goods or services supplied by their own company as part of their job: »The IT group s internal customers complained about poor service as their own IT staff were often hired to… … Financial and business terms
Customer service training — refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Contents 1 Audience 2 Content 3 Methodology 4 … Wikipedia
customer — A designation that refers to segregated clearing member firm trading activity. Customer trading activity and funds may not be combined with non segregated house activity within a clearing member firm. A term which, within the SFA rules, means a… … Financial and business terms
internal supplier — See internal customer … Big dictionary of business and management
Customer engagement — (CE) refers to the engagement of customers with one another, with a company or a brand. The initiative for engagement can be either consumer or company led and the medium of engagement can be on or offline. Unlike marketing terms such as… … Wikipedia
Customer centricity — is a strategy to fundamentally align a company’s products and services with the wants and needs of its most valuable customers to maximize profits for the long term. Customer centricity refers to the orientation of a company to the needs and… … Wikipedia
Internal marketing — (IM) is an ongoing process that occurs strictly within a company or organization whereby the functional process aligns, motivates and empowers employees at all management levels to consistently deliver a satisfying customer experience.Key… … Wikipedia
Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… … Wikipedia
Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… … Wikipedia
